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Interactive Voice Response (IVR) systems within VoIP services can be customized to provide self-service options for callers. This allows businesses to set up automated menus and options that enable callers to resolve common inquiries or perform tasks without needing to speak to a live agent https://onecloudnetworks.com/voip-for-car-dealerships/. For example, an IVR system can provide options for checking account balances, making appointments, or retrieving order status, which enhances customer service and reduces the workload on customer support teams.
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